Shipping policy

 

Shipping Policy

Effective Date: 01/06/2025

At DES Designs, we are committed to delivering your custom clothing safely and on time. Please review the following details about our shipping process.

1. Processing Time

  • All orders are custom-made and typically require 3 - 5 business days to process before shipping.

  • Processing times may vary depending on order complexity and/or quantity, and seasonal demand.

  • You will receive a confirmation email when your order has shipped, including tracking information.

2. Shipping Methods and Carriers

  • We ship orders via trusted carriers such as [insert carriers, e.g., Royal Mail, DHL, UPS].

  • Shipping options and costs are displayed at checkout based on your delivery address.

3. Shipping Destinations

  • We currently ship to [list countries or regions].

  • For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the recipient.

4. Shipping Times

  • Estimated delivery times are as follows (after processing):

    • Domestic: [e.g., 3-5 business days]

    • International: [e.g., 7-21 business days] (subject to customs clearance)

  • Please note that delivery times are estimates and not guaranteed.

5. Order Tracking

  • Once your order ships, we will send you a tracking number via email.

  • You can track your shipment through the carrier’s website.

6. Shipping Issues

  • DES Designs is not responsible for delays or losses caused by carriers, customs, or incorrect shipping information provided by the customer.

  • Please ensure your shipping address is accurate and complete when placing your order.

  • If your package is lost or damaged during transit, please contact us immediately at:

7. Failed Deliveries and Returns

  • If a package is returned to us due to failed delivery attempts or incorrect address, the customer may be responsible for additional shipping fees to resend the order.

Thank you for choosing DES Designs. We look forward to delivering your unique custom apparel!